DO YOU WANT TO RETURN, EXCHANGE, OR FILE A COMPLAINT?
Contract Withdrawal:
Download and fill out our form, which needs to be printed and sent to us attached to the email.
You can download this form HERE.
This form serves as a request for contract withdrawal!
Complaint Form
This form is used for the complaint of damaged goods, exchange of goods, or withdrawal from the contract. It serves as an exchange form.
You can download this form HERE.
- Goods in their original condition can be returned within 14 days of delivery.
- Goods in their original condition can be exchanged for other goods or a different size within 30 days of delivery.
- Send parcels by RECOMMENDED MAIL, not cash on delivery.
- Include the original invoice or cash receipt in the shipment.
According to the terms and conditions, the seller is not responsible for defects caused mainly by the following: mechanical damage, unavoidable events (natural disasters, mishandling), contrary to the instructions for use and the usual method of use, in special cases, if it arises from the nature of the item, including the intervention of an unauthorized person, including the user, or other unprofessional intervention, use of the item in conditions that do not correspond to its humidity, chemical and mechanical influences of the natural environment of the item, neglect of care and maintenance of the item, excessive overloading of the item, use of the item contrary to the conditions stated in the documentation, general principles, technical standards, or safety regulations, or other breaches of warranty conditions.