General provisions
1.1. This advertising regulation is issued in accordance with Act no. 40/1964 Coll. The Civil Code as amended (hereinafter referred to as the “Civil Code”), by Act No. 250/2007 Coll. on consumer protection as amended (hereinafter referred to as the “Consumer Protection Act”), Act No. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the Seller’s premises, as amended, and Act No. 22/2004 Coll. on electronic commerce as amended. And regulates the legal relationship between, which is:
1.2. The seller is the company
Business name: Alibition s.r.o
Place of business: Pražáková 1008/69 Štýřice 639 00 Brno, Czech Republic
Registered in the Commercial Register of the Brno Regional Court, section C, insert 121513
ID number: 098 96 104
VAT number: CZ09896104
Bank account: IBAN: SK15 8330 0000 0020 0215 3931, BIC: FIOZSKBAXXX within FIO banka, as
is a VAT payer
(hereinafter referred to as the Seller”) and every person who is the most suitable goods or services of this law of the seller in the online store of the largest store, and who acts in the provision in accordance with the position of the consumer in the sense of the published store of the Seller of the relevant goods defining in the sense of the applicable Slovak legislation Republic, especially laws: Law no. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the Seller’s premises, as amended, Act no. 250/2007 Coll. on consumer protection as amended and Act No. 40/1964 Coll. Civil Code as amended
1.3. E-mail contact and telephone contact for the Seller is:
Email: info@dtfprintingmasters.com
Tel. No.: 0944426927
1.4. The address for sending documents, complaints, withdrawals from contracts is:
Alibition sro SNP 21, 066 01 Humenné, Slovak Republic
1.5. These Complaints Regulations govern the rights of the Buyer, who is a consumer when exercising rights due to defects in the thing (goods), or in terms of a concluded distance purchase contract with the obligation of a partner through the Seller’s electronic store dtftlacia.sk
1.6. The buyer is any person (natural person or legal entity) who submitted an order via an electronic order form using the Seller’s website or other means of remote communication.
1.7. It is available to consumers who are natural persons and who, when concluding a purchase contract through the seller’s online store, do not act within the scope of their business activity.
1.8. These regulations regulate the legal relations between the authorities who are consumers and advertising partners. With the exception stated in point 4.12. of this Advertisement (Declaration of the Seller’s warranty period in case he does not act as a consumer).
1.9. Products (hereinafter also “Things”) are goods, services and electronic content not delivered on a physical medium, which are intended for sale and are also published in the Seller’s online store.
2. Links
2.1.Relations from the Seller’s liability for defects in goods or services (as well as other legal relationships that may result from the contractual relationship) by natural persons who, when concluding a purchase contract, do not act within the scope of their business activity (consumers) apply in addition to general provisions of Act No. 40/1964 Coll. Civil Code as amended, as well as special regulations, especially Act No. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the Seller’s premises and Act no. 250/2007 Coll. on consumer protection.
2. It legally results from the manifestation of a defect between an entrepreneur and a legal entity from the relationship governed by the entrepreneurial legal entity, which is not responsible. 513/1991 Coll. Commercial Code as amended. With the exception stated in point 4.12. of this Advertisement (Declaration of the Seller’s warranty period in case he does not act as a consumer).
2.3. Pursuant to §3, par. 1, letter n), Act no. 102 Zz of the ordinary consumer, for which there are no special codes of conduct to which it is considered the same behavior that he observes, while he understands the codes, or a set of rules, defining the behavior of the seller, who has undertaken to comply with this code in relation to one or more special business practices, or business sectors, if these are not established by law, or by another legal regulation or public administration security authority), which can use the method committed, namely, how the consumer may need to need them, or obtain their wording.
3. Seller’s responsibility for product defects (goods and services)
3.1. The seller is obliged to deliver the item (goods) or service in accordance with the concluded purchase contract, ie in sufficient quantity and without defects (factual, legal).
3.2. The seller is responsible for what the sold thing or service has when taking over the defect. If it is not about used items, probably for defects that occur after receiving the item during the warranty period (warranty). advises the buyer to claim defects in the goods or services with the seller without undue delay. In used cases, it is not responsible for defects caused by use or wear. In the case of items sold at cost, he is not responsible for a defect for which a lower price was negotiated.
3.3. The buyer is entitled to inspect the sold item or service before taking over.
4. Warranty period
4.1. The warranty period is 24 months. The warranty period for usable items is 12 months. The warranty periods start from the time the item is taken over or the services are completed.
4. If they are not perishable or used items, items2 are responsible for defects that occur after receiving the item during the warranty period (warranty). The warranty period is 24 months. If a period of use is marked on the item for sale, its packaging or instructions attached to it, the warranty period before the last period of this period is not fulfilled.
4.3. If it is a used item, if it is not 1, a shorter warranty period can be agreed upon, but 2 months.
4.4. For things that are meant to be used for a longer period of time, regulations stipulate a warranty period of 24 months. A warranty period exceeding 24 months may also cover only some parts of the item.
4.5. At the request of the Buyer, he is obliged to provide a guarantee in writing (warranty certificate). If the nature of the matter allows it, it is sufficient to issue a proof of purchase instead of a warranty certificate.
4.6 By declaring in the warranty letter issued to the Purchaser or in the advertisement, he may provide a warranty that exceeds the contract. In the warranty letter, you specify the terms and scope of this warranty.
4..Warranty periods begin to run from taking over the item at the earliest. If the operation is to be started by a different entrepreneur, than it is necessary to start things, start only from the day of operation, first of all the stated period of operation within three weeks from taking over the thing and timely execution of proper compliance.
4.8. If there is an exchange for a new item, the warranty period starts again from the receipt of the new item.
4.9. If a part of a new thing is exchanged, where the nature of the thing allows it. The warranty period for the said part will begin again after taking over the new thing. The same applies if components are replaced under warranty.
4.10. The right from liability for defects of items for which the warranty period applies shall expire if they were not applied within the warranty period.
4.11. The warranty period extends the period during which the goods were under complaint. The right from liability for product defects for which the warranty period applies shall expire if they have not been exercised within the warranty period.
4.12. Following § 429, par. 2 of Act no. 513/1991 Coll. The Commercial Code, which selects the length of the warranty period as amended, the applicable law on the length of the warranty period, which comes between the most suitable partners in the case of the consumer. guarantees the quality of the goods in advance for a duration of 12 months. The warranty period begins to run in accordance with the provisions of Art. IV, point 4.1 of these Complaints Regulations.
5. Procedure for exercising rights from liability for defects (Complaint)
5.1. The buyer is entitled to liability for defects in items, goods or services at the address: Alibition sro SNP 21, 066 01 Humenné, Slovak Republic
You can use the benefits of personal contact at any of the Seller’s establishments, in which receiving a complaint is possible due to the items, or at the Seller’s headquarters, or through third parties. transport company, courier company, Slovak Post and others. I recommend using advertising to use this ADVERTISING FORM.
In the event of a complaint about the offered ad, delivery of an invoice, warranty card, or other document proving the purchased goods or services from the Seller to the Buyer. The buyer of the relevant advertisement is advised to write down the defect of the goods or services when applying.
5.1. In the event that you buy a service other than the specific goods that he sells, or a document to the seller to send the shipment of the goods. in order to speed up the claims process.
5.1.2. In case of a complaint, we recommend sending the goods by registered mail. It is recommended not to send the goods by cash on delivery, which will not be accepted by the Seller.
5.1.3. The seller is obliged to issue a confirmation when applying for a consumer complaint. If the claim is for means of long-distance communication, the applicant is obliged to deliver the confirmation of application to the consumer immediately; if it is not possible to confirm delivery immediately, it must be delivered without additional delay, but together with a document on the processing of the claim; confirmation of the application of the advertisement does not need to be delivered if the consumer has the opportunity to apply the claim in another way.
5.1.4. it is mandatory to issue a written document for processing the complaint no later than 30 days from the date of application of the complaint, but together with the document for processing the complaint, if the deadline for processing it started to run from the day of taking over the subject of the complaint, I supply it.
5.2. The provision of advertisements does not affect the consumer’s right to compensation for damage according to a special regulation.
5.3. The seller is obliged to determine the method of furnishing the advertisement according to § 2 letter m) of Act no. 250/2007 Coll. in the valid wording (complaint processing means the termination of the complaint procedure by handing over the repaired product, exchanging the product, returning the purchase price of the product, paying reasonable discounts on the product price, a written invitation to take over the performance or its justified rejection) immediately, in complex cases a maximum of 3 working days from the date of application of the claim, in justified cases, especially if it requires a technical evaluation of the condition of the product or service, no later than 30 days from the date of application of the claim. After determining the method of processing the complaint, the advertisement will be processed immediately, in justified cases the complaint can be processed later; however, processing of the claim may not take longer than 30 days from the date of application of the claim. If the subject of the complaint is taken over, such as the day of application of the complaint, as well as the takeover of the subject of the complaint according to this paragraph, they will start to apply from the day of taking over the subject of the complaint. however, it was not possible to prevent or prevent the takeover of the subject of the advertisement. After the expiry of the deadline for processing the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the product (the subject of the advertisement) for a new product.
5. If the consumer made a complaint about the product within the first 12 months from the purchase, he can only handle the complaint based on a professional assessment. regardless of the result of the expert assessment, the costs of the expert assessment or other costs related to the expert assessment cannot be considered from the consumer. it is sufficient to provide the consumer with a copy of the professional assessment justifying the rejection of the claim no later than 14 days from the day the claim was processed.
5.5. If the consumer made a complaint about the product after 12 months from the purchase and the seller rejected it, the person who handled the complaint is obliged to indicate in the complaint handling document to whom the consumer can send the product for expert assessment. If the goods are sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related costs, are borne by the seller, regardless of the result of the expert assessment. If the consumer proves the seller’s responsibility for the defect through a professional assessment, he can apply the claim again; The warranty period does not expire while the expert assessment is being carried out. The seller is obliged to reimburse the consumer within 14 days from the day of re-application of the complaint all costs incurred for the expert assessment, as well as all related costs incurred purposefully. A resubmitted claim cannot be denied.
5.6. The consumer has the right to reimbursement of necessary costs (especially postage paid when sending the claimed goods) incurred in connection with the exercise of legitimate rights resulting from liability for defects in goods and services. In the event of withdrawal from the contract due to a defect in the item or service, the consumer also has the right to compensation for the costs of this withdrawal.
5.7. Requirements for expert assessment mentioned in point 5.4 of this article:
Professional assessment includes:
a) identification of the person who performs the professional assessment,
b) exact identification of the assessed product,
c) description of the condition of the product,
d) the result of the assessment;
e) date of expert assessment.
5.8. If the nature of the product allows it, the consumer hands over the product to the Seller (designated person) during the complaint. If the nature of the goods does not allow for the delivery of the goods to the seller (designated person), the consumer may request the removal of the defect in the place where the goods are located or agree with the seller (designated person) on the method of transporting the product when making a complaint.
5.9. The time from the exercise of the right from liability for defects to the time when the buyer was obliged to take over the item after the repair is completed is not included in the warranty period. The seller is obliged to issue a confirmation to the buyer about when he exercised the right, as well as about the repair and its duration.
6. Buyer’s rights when exercising rights from liability for defects
6. If it is a defect that can be removed, it should be removed free of charge, properly and properly. is obliged to remove the defect without undue delay.
6.2. Instead of removing defects, the Buyer can change things, or if it concerns only a part of the thing, replace the parts, if the Seller does not incur disproportionate costs due to the price of the goods or the severity of the defects.
6.3. Instead of removing defects, sellers can exchange a defective item for a perfect one, if it does not cause serious difficulties for the buyer.
6.4. If it is a defect to remove and which gate to prevent it, so that the thing can, which needs the thing without a defect, has the right to withdraw from the contract to exchange the thing or has the right to withdraw from the contract. The same belongs to the buyer if it is a removal, but if the right cannot be due to the reappearance of the defect after repair or, on the contrary, for a larger number of defects, there must be suitable defects.
6.5. If there are other non-removable defects, the right to a reasonable price discount.
7. Final provisions
7.1. This Complaints Procedure forms part of the General Terms and Conditions and the Principles and instructions on the protection of personal data of this online store. Documents – General business conditions and Principles and instructions on the protection of personal data of this online store are published on the domain of the Seller’s online store.
7. In the event of a change in the valid wording of the contract and the applicable regulations, the relationship between valid and valid contracts, up to the moment of its conclusion.
7.3. This complaint procedure is valid and effective at the moment of its publication in the Seller’s online store on 05/24/2023