Introductory Provisions and Definitions
1. These General Terms and Conditions (hereinafter also referred to as “GTC”) govern the legal relations between the company
**Company Name**: Alibition s.r.o.
**Place of Business**: Pražáková 1008/69, Štýřice, 639 00 Brno, Czech Republic
**Registered in the Commercial Register** of the Regional Court in Brno, Section C, File 121513
**Company ID**: 098 96 104
**VAT ID**: CZ09896104
**Bank Account**: IBAN: SK15 8330 0000 0020 0215 3931, BIC: FIOZSKBAXXX within FIO Bank, a.s.
The Seller is a VAT payer.
(hereinafter also referred to as the “Seller”) and any person who is a Buyer of goods or services offered by the Seller in the Seller’s Online Store, and who acts as a consumer under the further provisions of these General Terms and Conditions and relevant laws defining the consumer, within the valid legislation of the Slovak Republic, especially the laws: Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance or a Contract Concluded Outside the Seller’s Business Premises, as amended, Act No. 250/2007 Coll. on Consumer Protection, as amended, Act No. 22/2004 Coll. on Electronic Commerce, as amended, Act No. 40/1964 Coll. Civil Code, as amended, Act No. 250/2007 Coll. on Consumer Protection, as amended.
1.1. The email and telephone contact for the Seller is:
**Email**: info@dtfprintingmasters.com
**Phone**: +421944 426 927
1.1.1. The address for sending written documents, complaints, contract withdrawals, etc., is:
**Alibition s.r.o.**
SNP 21, 066 01 Humenné, Slovak Republic
1.2. These General Terms and Conditions regulate the legal relationships between Buyers who are consumers and the Seller.
1.3. The term Online Store is synonymous with the term Electronic Store and the term Website.
2. A Buyer is any person (natural or legal) who has submitted an order via the electronic order form using the Seller’s website, or through other remote communication means.
2.1. A Consumer is a Buyer who is a natural person and who, when concluding a purchase contract through the Seller’s Online Store, does not act within the scope of their business activities.
2.2. Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with Buyers who act as legal entities, or with natural persons – entrepreneurs who act within the scope of their business activities /Buyers who do not act as consumers/ are governed by the provisions of Act No. 513/1991 Coll. Commercial Code, as amended.
2.3. For the purposes of these General Terms and Conditions, a contract concluded at a distance is understood to be a contract between the Seller and the consumer agreed and concluded exclusively through one or more means of remote communication without the simultaneous physical presence of the Seller and the consumer, mainly using the website or other remote communication means.
2.4. The term Purchase Contract includes a sales contract, a service provision contract, and a contract for the provision of electronic content not delivered on a tangible medium.
3. Products (hereinafter also referred to as “Items”) are goods, services that are intended for sale and are also published in the Seller’s Online Store.
3.1. The term Goods also includes electronic content not delivered on a tangible medium.
4. The Seller is also the operator of the electronic system through which it operates the online store on the domain named dtftlaciaren.sk (hereinafter also referred to as the “Online Store”).
5. The competent authority overseeing the legality in the area of consumer protection is:
**Czech Trade Inspection**
Inspectorate for the South Moravian and Zlín Regions
třída Kapitána Jaroše 1924/5
602 00 Brno
**Advisory Line**: +420 222 703 404 (always on working days from 8:00 to 16:00)
**Secretariat**: +420 545 125 911 (not intended for consumer inquiries)
**Fax**: +420 296 366 236
**Email**: brno@coi.cz
**Data Box ID**: duydzx4
6. Complaints or suggestions can also be addressed directly to the Seller at the address provided in Article I, point 1.1.1. of these GTC. The Seller also recommends that Buyers address complaints and suggestions (to expedite processing) to the Seller’s email address: info@dtftlaciaren.sk. Any complaint or suggestion will be reviewed and processed by the Seller within 10 working days from its receipt. The Seller will inform the Buyer of the outcome in the same way the complaint or suggestion was delivered to the Seller.
### 7. Special Provisions Under §3, Paragraph 1, Letter n), of Act No. 102/2014 Coll.
In accordance with §3, paragraph 1, letter n), of Act No. 102/2014 Coll., the Seller informs the consumer that there are no special applicable codes of conduct to which the Seller has committed to adhere. A code of conduct is understood to be an agreement or set of rules that defines the behavior of the Seller, who has committed to follow this code of conduct in relation to one or more specific commercial practices or business sectors, if these are not established by law, other legal regulation, or measure of a public administration authority, which the Seller has committed to adhere to. The Seller also informs about the way the consumer can acquaint themselves with these codes or obtain their text.
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### Ordering Products – Conclusion of the Purchase Contract
1. The proposal for the conclusion of a purchase contract by the Buyer is the submission of an order for products by the Buyer through the electronic order form using the Seller’s website or other remote communication means.
2. The purchase contract between the Buyer and the Seller is concluded at the moment the order confirmation is received by the Buyer, which the Buyer created in accordance with Article II, point 1 of these GTC, from the Seller (electronically to the Buyer’s email address chosen during the order creation process).
2.1. If the Buyer chooses online card payment or payment by transfer to the Seller’s account, the purchase contract is concluded at the moment of the simultaneous fulfillment of two conditions, namely:
2.1.1. The total order price is credited to the Seller’s account.
2.1.2. The order is confirmed by the Seller in accordance with Article II, point 2 of these GTC.
2.1.3. In the event that both conditions specified in points 2.1.1. and 2.1.2. of Article II of these GTC are met, the purchase contract is concluded at the moment the condition which was met later is fulfilled.
3. The purchase contract is concluded for a fixed term and terminates mainly by the fulfillment of all obligations of the Seller and the Buyer.
3.1. The purchase contract may also terminate in other cases defined by the legal order of the Slovak Republic, especially by agreement of the contractual parties, withdrawal from the contract by the consumer, or non-payment of the order price within the due date.
4. The Seller informs the Buyer that in the case of ordering products by the Buyer, the order entails an obligation to pay for the Buyer in the form of payment chosen by the Buyer.
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### III. Purchase Price and Payment Conditions
1. The price of goods and services ordered through the Online Store (hereinafter referred to as the “purchase price”) is listed separately for each product and is valid at the time the order is created by the Buyer.
2. The basic currency is the euro.
3. The purchase price of goods or services listed in the Seller’s Online Store is the total price of goods or services including all taxes, and it is clearly stated on the Seller’s Online Store. The purchase price of goods or services does not include transportation costs or other costs associated with the delivery of products. The Seller is a VAT / Value Added Tax payer.
4. The methods of transportation and information about the transportation methods are provided in Article VII of these GTC.
5. The payment methods and information about the payment methods are provided in Article IV of these GTC.
### Payment Methods
For goods and services in the Seller’s Online Store, you can pay using the following methods:
1.1. **Payment by bank card via payment gateway** – cost: 0 EUR
1.2. **Payment by transfer to the Seller’s account** – cost: 0 EUR
1.3. **Cash on delivery** – cost: 1.50 EUR
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### Delivery of Products
1. The Seller is obligated to fulfill the order and deliver the goods or services to the Buyer within a period not exceeding 30 days from the date of the conclusion of the purchase contract in accordance with Article II, point 2 and following of these GTC. However, the usual period for the Seller to dispatch the goods or services is 2 to 3 working days from the date of conclusion of the purchase contract, in accordance with Article II, point 2 and following of these GTC.
1.1. The Seller is obligated to deliver the products to the Buyer in the ordered quantity and quality, along with tax documents related to the order, and other documents, if they exist and are typical for the given products or services.
2. The place of delivery of the ordered product is the address specified by the Buyer in the order.
3. The Seller will deliver the product to the Buyer using its own means to the hands of the Buyer (or a person authorized by the Buyer to receive the product), or through third parties (transport and shipping companies).
### Delivery of the Product
4. The delivery of the product is deemed completed upon the receipt of the product by the Buyer (or a person authorized by the Buyer to receive the product).
5. The Seller may send the immediately available goods to the Buyer, and deliver the remaining part of the order subsequently within the delivery period as per these GTC, provided that no additional costs arise for the Buyer from this action and only if the Buyer agrees.
6. The Seller has the right to withdraw from the contract without giving any reason within 7 days from the day of concluding the purchase contract under Article II, point 2 of these GTC, if due to stock depletion or unavailability of goods, the Seller is unable to deliver the goods to the Buyer within the time period specified by these business terms or at the price listed on the online store, unless otherwise agreed with the consumer for substitute performance. The Seller also has the right to withdraw from the contract if the Buyer’s details provided in the order are inaccurate. The Buyer will be informed of the withdrawal from the contract by phone or email, and in case of payment of the purchase price or part of it, the funds will be returned to the Buyer within 7 days from the notice of withdrawal, using the same method as the order payment.
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### Receipt of the Product
1. **Risk of Damage**: The risk of damage to the product and liability for damage passes to the Buyer upon proper receipt, regardless of whether the Buyer receives the product personally or through an authorized third party.
2. **Ownership**: Ownership of the purchased product passes to the Buyer upon receipt of the product. In the case of mail-order sales, ownership transfers to the Buyer upon receipt of the product at the delivery location specified by the Buyer.
2.1. The Buyer has the right to refuse to accept the delivered product from the carrier, particularly if the delivered item is different from what was ordered or in the following situations (the list is illustrative and does not affect other rights of the Buyer to refuse the delivered product):
a) delivery of a product/products that are contrary to the concluded purchase contract,
b) delivery of a product/products in damaged packaging, or
c) delivery of a product/products without the appropriate documents.
2.2. If a product/products are delivered to the Buyer according to letter a) of point 2.1 of this article, the Buyer has the right, among other things, to request the Seller to deliver the item in accordance with the agreed conditions in the purchase contract, either by replacing the product/products or repairing them free of charge and without undue delay. If such a procedure is not possible, the Buyer has the right to request a discount from the purchase price or to withdraw from the contract.
3. The Seller has the right to proper and timely payment of the order price from the Buyer for the delivered goods.
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### VII. Shipping – Methods of Product Delivery and Delivery Charges
1. The Seller’s shipping costs are not included in the purchase price of the product listed on the website.
#### Methods of Shipping and Delivery Charges:
2.1. **Shipping Methods**:
2.1.1. **GLS Courier Service**
2.1.2. **Zásielkovňa (Parcel Service)**
2.2. **Delivery Charges**:
2.2.1. **Delivery by GLS Courier Service** – price: 6.00 EUR
2.2.2. **Delivery by Zásielkovňa** – price: 5.00 EUR
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### VIII. Buyer’s Withdrawal from the Purchase Contract Without Reason
1. The consumer is entitled to withdraw from the contract without giving any reason within 14 calendar days from the date of receipt of the goods, if the Seller has duly and timely fulfilled the information obligations under § 3, paragraph 1, letter h) of Act No. 102/2014 Coll. in its valid form.
If the Seller has duly and timely provided the consumer with information on the right to withdraw from the contract under § 3, paragraph 1, letter h) of Act No. 102/2014 Coll., the consumer is entitled to withdraw from the distance contract or the contract concluded outside the Seller’s premises without giving any reason within 14 days from:
a) the receipt of goods according to Article VIII, point 1.1 of these GTC in the case of contracts for the sale of goods,
b) the conclusion of a contract for the provision of services, or
c) the conclusion of a contract for the provision of electronic content not delivered on a tangible medium.
1.1. The goods are considered received by the consumer at the moment when the consumer or a third person designated by the consumer, except for the carrier, takes over all parts of the ordered goods, or if
a) the goods ordered by the consumer in one order are delivered separately, at the moment of receipt of the last delivered goods,
b) the goods consist of several parts or pieces, at the moment of receipt of the last part or piece,
c) the goods are delivered repeatedly during a defined period, at the moment of receipt of the first delivered goods.
1.1.1. If the Seller has provided the consumer with the information under § 3, paragraph 1, letter h), of Act No. 102/2014 Coll. in its valid form only subsequently, but no later than within 12 months from the start of the withdrawal period under Article VIII, point 1 of these GTC, the withdrawal period expires 14 days after the day the Seller subsequently fulfilled the information obligation.
1.2. If the Seller has not provided the consumer with the information under § 3, paragraph 1, letter h) of Act No. 102/2014 Coll. in its valid form even in the additional period under Article VIII, point 1.1.1 of these GTC, the withdrawal period expires 12 months and 14 days from the start of the withdrawal period under point 1 of this Article VIII of the GTC.
1.3. The consumer may also withdraw from a contract for the delivery of goods before the start of the withdrawal period.
2. The consumer is obliged to send the goods back or hand them over to the Seller or to a person authorized by the Seller to receive the goods no later than 14 days from the date of withdrawal from the contract. This does not apply if the Seller proposes to collect the goods in person or through a person authorized by the Seller. The period is considered maintained if the goods are handed over for transport no later than on the last day of the period. (§10, paragraph 1 of Act No. 102/2014 Coll.).
**3. Consumer’s Obligation for Contract Withdrawal**
If the consumer wishes to exercise the right to withdraw from the purchase contract, they must notify the Seller no later than the last day of the specified period. The withdrawal period is considered maintained if the notice of withdrawal is sent to the Seller no later than the last day of the period, to the following address:
**Alibition s.r.o.**
**SNP 21, 066 01 Humenné, Slovak Republic**
The consumer can also exercise this right at any of the Seller’s operational locations.
**4. Methods of Withdrawal**
The consumer may withdraw from the purchase contract with the Seller in written form or via a record on another durable medium. Withdrawal can also be executed through a withdrawal form available on the Seller’s website. The consumer is also entitled to withdraw from the contract orally, especially through a clearly formulated declaration expressing their intention to withdraw from the contract.
**5. Mutual Return of Performance upon Withdrawal**
Upon withdrawal from the contract, both parties are obliged to return any received performances. The consumer is only liable for any reduction in the value of the goods resulting from handling beyond what is necessary to ascertain the nature and functioning of the goods. The consumer is not liable for the reduction in value if the Seller failed to fulfill the information obligation regarding the consumer’s right to withdraw from the contract as per § 3, paragraph 1, letter h) of Act No. 102/2014 Coll.
**6. Use of Withdrawal Form**
The consumer may withdraw from the contract without stating a reason using the withdrawal form. The form is freely accessible on the Seller’s website.
**7. Return Shipping Costs**
If the consumer withdraws from the contract under Act No. 102/2014 Coll., they are responsible for the costs of returning the goods to the Seller according to § 10, paragraph 3 of Act No. 102/2014 Coll., and if the contract was concluded at a distance, also for the costs of returning goods that, due to their nature, cannot be returned by mail. This does not apply if the Seller has agreed to bear these costs or has failed to fulfill the obligation under § 3, paragraph 1, letter i) of Act No. 102/2014 Coll.
**8. Refund Obligations**
The Seller is obligated to return all payments received from the consumer under the contract or in connection with it, including shipping, delivery, postal costs, and other fees, without undue delay and no later than 14 days from the date of receiving the notice of withdrawal. This is without prejudice to the provisions of § 8, paragraph 5 of Act No. 102/2014 Coll. The Act on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded Outside the Seller’s Business Premises and on Amendments and Supplements to Certain Acts.
**9. Additional Costs**
Under § 9, paragraph 3 of Act No. 102/2014 Coll., as amended, the Seller is not obliged to reimburse additional costs if the consumer has expressly chosen a delivery method other than the least expensive standard delivery method offered by the Seller. Additional costs are defined as the difference between the delivery costs selected by the consumer and the costs of the least expensive standard delivery offered by the Seller.
**10. Returns via Cash on Delivery**
Packages sent in the case of withdrawal from the purchase contract as cash on delivery will not be accepted by the Seller. Consumers are recommended to send packages by registered mail or similar form without specifying a cash on delivery amount.
**11. Return Shipping Costs**
Upon withdrawal from the contract, the consumer bears only the costs of returning the goods to the Seller or to a person authorized by the Seller to receive the goods. This does not apply if the Seller has agreed to bear these costs or has failed to fulfill the obligation under § 3, paragraph 1, letter i) of the Consumer Protection Act in the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded Outside the Seller’s Business Premises and on Amendments and Supplements to Certain Acts.
**12. No Additional Costs for Withdrawal**
Apart from the obligations mentioned in paragraphs 1, 3 to 5, and § 9, paragraph 3 of Act No. 102/2014 Coll., exercising the consumer’s right to withdraw from the contract should not result in additional costs or other obligations for the consumer.
**13. Exceptions to the Right of Withdrawal**
The right to withdraw from the contract does not apply to goods and services specified in § 7, paragraph 6, letters a) to l) of Act No. 102/2014 Coll.
Specifically:
a) the provision of services, if the provision has started with the consumer’s express consent, and the consumer has declared that they have been duly informed that by giving this consent, they lose the right to withdraw from the contract after the service has been fully provided, and if the service has been fully provided,
b) the sale of goods or the provision of services, the price of which depends on fluctuations in the financial market beyond the Seller’s control, and which may occur during the withdrawal period,
c) the sale of goods made according to the consumer’s specific requirements, goods made to measure, or goods specifically intended for one consumer,
d) the sale of goods subject to rapid deterioration in quality or perishability,
e) the sale of goods enclosed in a protective package, which, for health protection or hygienic reasons, are not suitable for return and the protective package has been broken after delivery,
f) the sale of goods that, by their nature, after delivery, can be inseparably mixed with other goods,
g) the sale of alcoholic beverages, the price of which was agreed upon at the time of the contract conclusion, and which can be delivered no sooner than 30 days after the contract conclusion, and whose price depends on fluctuations in the market beyond the Seller’s control,
h) the performance of urgent repairs or maintenance, explicitly requested by the consumer from the Seller; this does not apply to service contracts and contracts involving the sale of other goods than replacement parts necessary for performing repairs or maintenance if they were concluded during the Seller’s visit to the consumer and the consumer did not pre-order these services or goods,
i) the sale of audio or video recordings, or computer software supplied in a protective package, if the consumer has unsealed the package,
j) the sale of periodicals, with the exception of subscriptions, and the sale of books not supplied in protective packaging,
k) the provision of accommodation services other than for residential purposes, transport of goods, car rental services, provision of catering services, or services related to leisure activities, if the Seller agrees to provide these services at a specific time or within a specified period,
l) the provision of electronic content other than on a tangible medium, if the provision has started with the consumer’s express consent and the consumer has declared that they have been duly informed that by giving this consent, they lose the right to withdraw from the contract.
**14. Refund Method**
In the event of contract withdrawal, the Seller is required to return the funds to the consumer in the same manner they were received from the consumer. Changing the refund method is only possible with the consumer’s consent.
### Translation to English
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**15. Obligation to Return Payments Before Receiving Goods**
Upon withdrawal from the contract involving the sale of goods, the Seller is not obliged to return payments to the consumer as per § 9, paragraph 1 of Act No. 102/2014 Coll. before the goods are delivered back to them or the consumer provides proof of sending the goods back to the Seller, unless the Seller proposes to collect the goods personally or through an authorized representative.
**16. Withdrawal from Service Contract**
If the consumer withdraws from a service contract and has given explicit consent prior to the commencement of the service provision according to § 4, paragraph 6 of Act No. 102/2014 Coll. as amended, the consumer is only required to pay the Seller for the actual services provided up to the date of delivery of the notice of withdrawal. The price for the actual services provided shall be calculated proportionally based on the total agreed price in the contract. If the total price agreed in the contract is excessive, the price for the actual services provided will be calculated based on the market price of the provided services.
**17. Consumer’s Exemption from Payment for Services**
The consumer is not required to pay for:
**17.1.** Services provided during the withdrawal period regardless of the extent of the provided services, if:
**17.1.1.** The Seller did not provide the consumer with information according to § 3, paragraph 1, letters h) or j) of Act No. 102/2014 Coll. as amended,
**17.1.2.** The consumer did not give explicit consent to the Seller for the commencement of the service according to § 4, paragraph 6 of Act No. 102/2014 Coll. as amended.
**17.2.** Any partially or fully provided electronic content that is not supplied on a tangible medium, if:
**17.2.1.** The consumer did not give explicit consent to the Seller for the commencement of electronic content provision according to § 4, paragraph 8 of Act No. 102/2014 Coll. as amended,
**17.2.2.** The consumer did not declare that they were duly informed that by giving consent under the first point, they lose the right to withdraw from the contract, or
**17.2.3.** The Seller did not provide the consumer with a confirmation in accordance with § 6, paragraph 1 or paragraph 2, letter b) of Act No. 102/2014 Coll. as amended.
**18. Seller’s Obligation for Collecting Goods**
If, under a contract concluded outside the Seller’s business premises, the goods were delivered to the consumer’s home at the time of contract conclusion and, due to their nature, it is not possible to return the goods by mail, the Seller must ensure the collection of the goods at their own expense within the period specified in § 9, paragraph 1 of Act No. 102/2014 Coll. as amended.
**19. Consumer’s Consent for Early Service Provision**
The Seller advises the Buyer that if the provision of services is to commence based on a service contract before the expiry of the withdrawal period or if the Buyer requests the provision of services before the end of the withdrawal period:
**19.1.** By giving consent for the service to begin before the end of the withdrawal period, the Buyer loses the right to withdraw from the contract once the service is fully provided.
**19.2.** The Seller must have the Buyer’s explicit consent to begin providing the service before the end of the withdrawal period and a declaration that the consumer was duly informed according to point 19.1. of Article VIII of these GTC.
### Alternative Dispute Resolution
**1.** If the consumer is not satisfied with how the Seller handled their complaint or believes that the Seller has violated their rights, the Buyer has the right to request redress from the Seller. If the Seller responds negatively to the consumer’s request or does not respond within 30 days from the date of sending the request, the consumer has the right to submit a proposal for alternative dispute resolution under § 12 of Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments to Certain Laws as amended. The relevant entity for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contact details are available at [https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi](https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi)), or another relevant authorized legal entity listed in the registry of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at [http://www.mhsr.sk/](http://www.mhsr.sk/), or directly at [https://www.mhsr.sk/obchod/ochrana-spotrebiteľa/alternatívne-riesenie-spotrebiteľských-sporov-1/zoznam-subjektov-alternatívneho-riesenia-spotrebiteľských-sporov-1](https://www.mhsr.sk/obchod/ochrana-spotrebiteľa/alternatívne-riesenie-spotrebiteľských-sporov-1/zoznam-subjektov-alternatívneho-riesenia-spotrebiteľských-sporov-1)).
The Buyer has the right to choose which of the above alternative dispute resolution entities to contact. The Buyer can submit a proposal for alternative dispute resolution of their consumer dispute using the online dispute resolution platform, which is available at [http://ec.europa.eu/consumers/odr/](http://ec.europa.eu/consumers/odr/), or directly on the website [https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage](https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage). Alternative dispute resolution can only be used by the Buyer who acts as a consumer when concluding and fulfilling the contract. Alternative dispute resolution pertains only to disputes between the consumer and the Seller arising from a consumer contract or related to a consumer contract. Alternative dispute resolution pertains only to contracts concluded at a distance. The alternative dispute resolution entity may reject the proposal if the quantifiable value of the dispute does not exceed 20 euros. The ARS entity may require the consumer to pay a fee for initiating the alternative dispute resolution process up to a maximum of 5 euros including VAT.
All other information regarding alternative dispute resolution between the Seller and the Buyer – consumer arising from the Purchase Contract as a consumer contract or related to the Purchase Contract as a consumer contract is available on the website of the Ministry of Economy of the Slovak Republic [www.mhsr.sk](http://www.mhsr.sk) and in Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes and on Amendments to Certain Laws as amended.
### Final Provisions
**1.** The Seller reserves the right to amend the General Terms and Conditions. The obligation to notify changes to the General Terms and Conditions is fulfilled by posting them on the Seller’s online store. In the event of a change in the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of the conclusion of the Purchase Contract until its termination.
**2.** For contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with individuals who do not act in the course of their business when concluding the purchase contract according to these GTC /consumers/, in addition to the general provisions of Act No. 40/1964 Coll. Civil Code as amended, special regulations also apply, especially Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or Contract Concluded Outside the Seller’s Business Premises, and Act No. 250/2007 Coll. on Consumer Protection.
**3.** These General Terms and Conditions are an integral part of the Complaints Procedure and the Principles and Instructions on Personal Data Protection of this online store. The documents – Complaints Procedure and Principles and Instructions on Personal Data Protection of this online store – are published on the Seller’s online store domain.
**4.** These General Terms and Conditions become valid and effective upon their publication in the Seller’s online store on 24.05.2023.
**General Terms and Conditions.pdf**
**Withdrawal from Contract.pdf**